Refund policy

Because Michelli Aromas soaps, candles, and bath soaks are handmade in small batches, we want you to love what you receive.

Damaged or incorrect orders

If something arrives damaged, or your order is not what you purchased, please email contact@michelliaromas.com within 14 days of delivery. Include your order number and photos of the issue. We will make it right with a replacement or a refund.

Hygiene

Due to the nature of bath and body products, we cannot accept returns of used soaps, candles, or bath salts. Unused items must still be in their original packaging.

Custom and event orders

Customized labels, colors, or event orders are made to your request. Once production has begun, these orders are not eligible for return or refund except if they arrive damaged or we made an error.

Handmade variations

Slight differences in color, shape, and finish are part of small-batch work and are not considered defects.

How refunds are issued

Approved refunds are returned to the original payment method. Shipping charges are refunded only when the return is due to our error or damage in transit.

Questions? Email contact@michelliaromas.com.